Self-Mastery to Effective Management

A key determinant of business success is the quality of working relationships within a business.  Yet personality conflicts are almost an inevitable reality that management will have to deal with, both in its own ranks, in management’s relationship with staff and in relationships between staff and in relationships with customers.

These conflicts tend to surface when things are going awry, when it is particularly important that the organisation functions at its optimum level.  As a consequence of these conflicts, bad decisions can be made, deals can be lost, operations can be dysfunctional and an enormous amount of time can be wasted.

The key issue in business is the effective management of people, which is really the management of personalities.  It is a cliché in business circles that people are promoted to management because there is no-where else for them to go whereas it is known that they are awful people managers.  Yet, it is somehow assumed that managers have an innate ability to cope with these situations.

Business schools do not provide specific training as to how to manage personality conflicts.  Yet this is an integral part of management – the day to day management of people and relationships.

Yet there may not be a business school MBA which helps prospective managers with skills to manage people (upwards and downwards). More particularly, little is taught about the reality, that in certain positions, really good people can tend to be “difficult”.

This is where Leonard Carr’s Appreciative Personality perspective proves to be invaluable: it helps people who are not “natural” people managers (i.e. 90% of us) deal with difficult personalities, and it helps managers understand their own “personality” shortcomings so that they can see who to partner with to create an effective management team.

The approach will explore some of the most powerful and effective tools for enhancing human potential and facilitating change in both the workplace and in peoples’ personal lives.

The workshop will analyse the major personality styles that form the basis of the Appreciative Personality Mapping and will clarify how each of these types has a distinct worldview that determines thought, expectations and actions.

The insights gained will apply to:

  • organisational effectiveness
  • leadership
  • coaching self and others and
  • resolving interpersonal and communication problems in teams
  • Building strong relationships with key customer representatives.

In addition, all participants in this workshop will evaluate their own management profiles, uncovering personal strengths and blind-spots. Strategies will be provided to enable delegates to realise their own potential.

Who should attend?

  • Business leaders, managers, customer relationship  managers, change agents, facilitators, communicators  and trainers  who are concerned with maximizing human potential at work to build effective relationships and powerful teams;
  • Line practitioners and senior leaders in Human Resources, OD, and Change Management, looking for innovative, focused, practical approaches
  • Coaches, trainers, mediators, facilitators working toward understanding and insight to self, others and organisations

Benefits of this approach

The workshop will expose the unconscious assumptions – closely held opinions, inclinations and expectations – that we barely knew we had but which drive the way we see ourselves, do our work, relate to colleagues and make decisions.

  • When you can identify what really drives your colleagues, you can see their blind spots and nurture their natural strengths
  • When you know your own style you can get out of your own way, you can learn how to avoid self-sabotaging behaviour and how to lead and communicate with clarity and power.
  • It can also be used to develop, understand and motivate teams, and to minimise conflict and create mutual understanding amongst people working together

What you can expect to learn:
This workshop will provide the delegate with a description of the different personality types, their point of view, communication style and ways of sorting information and reactions under both stress and in optimal conditions. A demonstration of the different applications of the system will be given through practical examples and case histories provided by the participants.

Participants will also be able to:

  • Describe and understand the nine basic styles of personalities operating in organisations
  • Identify their own style, its strengths and blind spots
  • Identify the style of the important people in their lives
  • Work to resolve interpersonal and communication problems
  • Apply insight to leadership and motivation
  • Understand the central values and concerns of each style discover his/her own individual management style and the effect it has on the productivity and morale of staff
  • formulate a plan of action to address personal weaknesses


Delegates are invited to email the presenter a comprehensive description of a situation in a company with which they are grappling as well as providing a description of the personalities involved for use in the workshop case history presentation. Confidentiality and anonymity will be maintained at all times.

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